IT Technical Support is an IT professional who monitors and maintains the computer systems and networks of an organization. IT Technical Support provide technical assistance and support to employees

IT Technical Support duties and responsibilities

• Provide technical assistance with computer hardware and software
• Resolve issues for staff via phone, in person, or electronically
• Log bugs and enhancement requests
• Perform hardware and software installations, configurations and updates as needed
• Create and maintain tips and tricks solutions for online database and web site
• Provide introductory on-line & classroom training for company products
• Resolve technical issues in a timely manner using available resources within the company

T Technical Support requirements

• Saudi nationality 

• Diploma or Associate’s Degree  in Computer Science or related Bachelor holders will be considered as an over qualified 

• Certified as an IT technician from the Council of Engineers  

• Strong troubleshooting and critical thinking skills
• Previous working experience in IT support for 1 to 2 years
• In depth knowledge of Windows 10, Polycom, Cisco WebEx, Mac OS, Microsoft Office 365